Complaints Procedure

Complaints Procedure – Vincent Solicitors

We are committed to providing you with the highest quality legal advice and client care and aim to offer all our clients an efficient and effective service, and we are confident that we will do so in all cases. However, if you would like to discuss how the service to you could be improved, the level of your bill, or should there be any aspect of our service with which you are not satisfied, please contact Mr Vincent Lazar who is the complaints officer of Vincent Solicitors by email to info@vincentsolicitors.com or by post to Unit M5, Southall Town Hall, 1 High Street, Southall UB1 3HA. We have a procedure in place which details how we handle complaints, and this will immediately be sent to you.

If you would like to see a copy of our complaints procedure at any other time, please inform us and we will arrange for a copy of our complaints procedure to be sent to you by email or by post.

  1. We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem with us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman may be contacted at PO Box 6167, Slough SL1 0EH or call 0300 555 0333. Any complaint to the Legal Ombudsman must be made:
  • Within six months of receiving our final response to your complaint; and
    • No more than one year from the date of the act or omission being complained about; or
    • No more than one year from the date when you should reasonably have known that there was
    cause for complaint.

The Legal Ombudsman has provided further guidance on its service at
www.legalombudsman.org.uk

If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please visit: https://www.sra.org.uk/consumers/.